Privacy & Cookie Policy.

Last updated: October 2025

1. Introduction

Welcome to The Moon and Lotus. Your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit our website www.themoonandlotus.com, contact us, or book masterclasses, courses and sessions.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller:
Sam Trumble, The Moon and Lotus
Email: sam@themoonandlotus.com
Location: United Kingdom

2. What information we collect

We may collect the following types of personal data:

  • Contact information: name, email address, phone number (when you contact us or make a booking).

  • Booking details: session type, date/time, payment information (processed securely via third-party platforms such as Bookwhen).

  • Technical information: IP address, browser type, pages visited, and cookies (see Section 6 below).

  • Analytics and marketing data: via cookies, Meta Pixel, and Google Analytics to help us understand how visitors use our website and to improve our marketing.

3. How we use your information

We may use your personal data to:

  • Respond to your enquiries or booking requests.

  • Provide and manage your booked sessions or courses.

  • Send relevant class or service information.

  • Improve our website and services through analytics.

  • Comply with legal or tax obligations.

  • Send occasional marketing emails (only if you’ve opted in - you can unsubscribe anytime).

4. Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

  • Contract: to provide the services you’ve booked.

  • Consent: for marketing emails or non-essential cookies.

  • Legitimate interest: for website analytics and improving our services.

  • Legal obligation: to keep business or tax records.

5. How we store and protect your data

Your data is stored securely on password-protected systems. We take reasonable steps to prevent unauthorised access, disclosure, or loss of your information.

We only keep your personal data for as long as necessary to fulfil the purposes outlined above, or as required by law.

6. Cookies and tracking technologies

Cookies are small files stored on your device that help us improve your experience.

We use:

  • Essential cookies – to make the site work properly.

  • Analytics cookies (Google Analytics) – to understand how visitors use our site.

  • Marketing cookies (Meta Pixel) – to measure and improve advertising performance.

You can manage or delete cookies through your browser settings. For more information, visit www.allaboutcookies.org.

7. Third-party services

We may share limited data with trusted third parties that help us operate our business, such as:

  • Bookwhen – for processing bookings and payments.

  • Email providers – to send communications.

  • Analytics or advertising providers – such as Google and Meta.

These providers are only given the data necessary to perform their functions and must keep it secure.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time (for marketing or cookies).

  • Object to processing or request data portability.

To exercise these rights, please contact sam@themoonandlotus.com.

9. Updates to this policy

We may update this policy occasionally to reflect changes in law or our practices. The latest version will always be available on our website.